Contact & Support
Have questions about Sake Scan? We're here to help. Reach out to our team and we'll get back to you as soon as possible.
In-App Support
Get help directly in the app
Settings → Help & SupportSend us a message
Frequently Asked Questions
How does the sake scanning work?
Simply point your camera at any sake label and our AI-powered recognition system will identify the sake and provide you with detailed information including ratings, tasting notes, and food pairings.
Is the app free to use?
Sake Scan offers a free tier with basic scanning features. Premium features like unlimited scans, detailed analytics, and personalized recommendations are available with a subscription.
What if a sake isn't in your database?
If we don't recognize a sake, you can submit it for review. Our team will research and add it to our database, typically within 48 hours.
Can I use Sake Scan offline?
Basic information for your saved sakes is available offline. However, scanning new labels and accessing community reviews requires an internet connection.
How do I delete my account?
You can delete your account from the app by going to Settings → Account → Delete Account. This will permanently remove all your data.